Política de envíos y entregas

Política de envíos y entregas

Last updated: April 2026

This Shipping & Delivery Policy forms part of our Terms and Conditions (“Terms”) and should be read alongside them:
https://commodityfragrances.eu/pages/terms-and-conditions

Please review this policy carefully before placing an order, as it applies to all purchases made with us.

Shipping Options
We offer Standard and Expedited shipping options. In some cases, a third-party supplier may manage inventory and be responsible for fulfilling and shipping your order.

Standard Shipping
Free on orders over €135
For orders €135 and under, rates vary by shipping zone
Estimated delivery: 2–5 business days (excluding processing time)

Expedited Shipping
€15–€20 depending on shipping zone
Estimated delivery: up to 2 business days (excluding processing time)

If you select expedited shipping, we will follow up after your order is placed with any additional shipping details.

Please see the full breakdown of our shipping rates below.

Zona 1: Alemania y Países Bajos:

Express

Estándar

Menos de 135 		15,00€

5,50€

A partir de 135 		15,00€ Gratis

 

Zona 2: Austria, Bélgica, Francia, Irlanda, Italia, Portugal y España:

 
Express

Estándar

Menos de 135 		15,00€

6,50€

A partir de 135 		15,00€ Gratis

 

Zona 3: Bulgaria, Croacia, Chipre, República Checa, Dinamarca, Grecia, Hungría, Polonia y Eslovaquia:

 
Express

Estándar

Menos de 135 		20,00€

8,50€

A partir de 135 		20,00€ Gratis

 

Zone 4: Estonia, Finland, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovenia, Sweden:

 
Express

Estándar

Menos de 135 		20,00€

10,00€

A partir de 135 		20,00€ Gratis

 

Todos los plazos y fechas indicados para la entrega de los productos se dan de buena fe, pero son sólo estimaciones.

* Tenga en cuenta que los envíos a destinos insulares e Irlanda pueden experimentar plazos de entrega más largos debido a requisitos de tránsito y logística adicionales.

Para los consumidores de la UE y del Reino Unido: Esto no afecta a tus derechos legales. A menos que se indique específicamente, los plazos de entrega estimados reflejan la entrega más temprana disponible, y las entregas se realizarán dentro de los 30 días siguientes al día en que aceptamos tu pedido. Para más información, consulta nuestras Condiciones.

Where do you deliver?

We deliver to most countries within the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

*Due to customs regulations, we no longer ship to the Canary Islands or Malta. We are also temporarily unable to ship to Switzerland. Please visit our store locator to find a nearby location.

How can I cancel my order or change my shipping address?

Please note that orders begin processing shortly after they are placed, and our system does not pause fulfillment while requests are reviewed. Once an order has begun processing for shipment, we are unable to make changes, including address updates or cancellations, and cannot place orders on hold.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as,Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed, we are unable to change the shipping address or reroute the package. We do recommend reaching out to the carrier. They may be able to assist with rerouting the package or by marking it as “Return to Sender.” While we are unable to guarantee that an address change can be made once the shipment is in transit, this is typically the most effective option after processing has begun

Please contact our customer service team should you have any questions.

What should I do if my order is marked delivered but I haven’t received it?

 If your order is marked as delivered but cannot be located, please contact Customer Service within 7 business days of the delivery date.

Before reaching out, please:
-Wait 1–2 business days, as carriers may mark items as delivered before they arrive
-Check with anyone at your address, neighbours, your safe place, or your local post office  -Review your tracking details, including any delivery confirmation or photo
-If a signature was required, please confirm whether the name shown matches someone at your address or nearby.

We rely on the same tracking information provided by the carrier. For additional details, please review your tracking on the carrier’s website. As all orders are shipped via our fulfilment partner, we may require additional information to proceed with a claim or investigation with the relevant carrier. You may be asked to complete a Denial of Receipt form and provide details such as the contents of your order.

Orders confirmed lost or undelivered are eligible for replacement only. Reshipments must be sent to the original shipping address and are considered final sale.

By accepting a replacement, you waive the right to a monetary refund. If the replacement is returned, store credit will be issued instead.

¿Realizan envíos internacionales?

No ofrecemos envíos internacionales. Si no encuentra su país en la lista, visite nuestro sitio internacional: www.CommodityFragrances.com

¿Hay otras restricciones de envío?

Los pedidos no pueden ser enviados a apartados de correos y/o a direcciones APO/FPO

Los pedidos sólo se envían en días laborables, que son de lunes a viernes

¿Qué ocurre si mi pedido se retrasa?

Si la entrega se retrasa por cualquier motivo, te lo haremos saber lo antes posible y te comunicaremos una fecha estimada de entrega revisada.

Para los consumidores de la UE y del Reino Unido: Esto no afecta a tus derechos legales. Para más información, consulta nuestras Condiciones.

¿Cómo puede ponerse en contacto con nosotros sobre esta política?

Si tienes alguna otra pregunta o comentario, puedes ponerte en contacto con nosotros a través de