Política de Devoluciones

Política de Devoluciones

Last updated June 13, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Todas las devoluciones deben llevar el sello postal dentro de los catorce (14) días siguientes a la fecha de entrega. Todos los artículos devueltos deben estar en condiciones nuevas y sin usar, con todas las etiquetas originales.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (e: customerservice@sephora.com) or our New York City Store  (e:113crosby@commodityfragrances.com).

Proceso de devolución

Tenga en cuenta que usted será responsable de todos los gastos de envío de la devolución.

To start a return, please reach out to customer service so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.

Recompensas

Al devolver cualquier compra en la que haya canjeado o ganado cualquier tipo de Commodity.Circle (puntos, descuentos, estatus de nivel, etc.), perderá automáticamente el derecho a la recompensa.

Reembolsos

Cuando recibamos su devolución e inspeccionemos el estado de su artículo, tramitaremos su devolución. Por favor, espere al menos diez (10) días desde la recepción de su artículo para procesar su devolución. Los reembolsos pueden tardar 1-2 ciclos de facturación en aparecer en el extracto de su tarjeta de crédito, dependiendo de la compañía de su tarjeta de crédito. Le notificaremos por correo electrónico cuando se haya procesado su devolución.

Los artículos recibidos gratuitamente o regalados con una compra no son reembolsables. 

Excepciones   

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.

If you have received a damaged, defective, or incorrect item, please email us and include

•  Details of your request

•  Your order number

•  Name on the order

•  Email used to place the order

•  Photo and/or video clearly showing the issue

*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.

Our fragrances are housed in glass bottles—please handle them with care.

"DELIVERED" BUT NOT RECEIVED OR INCOMPLETE PACKAGES

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement for the missing items. By agreeing to receive this replacement for the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

Preguntas

Si tiene alguna pregunta sobre nuestra política de devoluciones, póngase en contacto con nosotros en:
customerservice@commodityfragrances.eu